The Completeness of Informed Consent Form Filling and Protection of Consumer Rights in Hospital Healthcare Services

The Completeness of Informed Consent Form Filling and Protection of Consumer Rights in Hospital Healthcare Services
Anggra Yudha, Ramadianto Barkah, Rosadi Hindun, Nafiah Sindy, Risa Nandiesty, Rulli Saqinah, Nur Windah Fadillah, Frisca Mahrunissa
HIV Nursing, 30 October 2022
Open Access
Abstract
Fulfillment the completeness of filling out the informed consent form is one of the minimum service standards in hospitals, but until now there are some hospitals that have not complied this obligation. This study aims to understand the legal protection of patients’ rights as consumers related to the completeness of filling out an informed consent form in medical record services in hospitals. This research uses a normative legal approach through descriptive analysis. The secondary data used in this study were obtained through a study of the literature. The results of the analysis in this study show that the fulfillment of the completeness of filling out the informed consent form is a form of obligation of business actors to fulfill consumer rights which include the right to be treated or served correctly and honestly and not discriminatory and the right to obtain advocacy, protection, and consumer protection dispute resolution efforts properly. The violation of the patient’s right to obtain a minimum standard of health services in the form of incomplete filling of the informed consent form is a violation of consumer rights in health services. According to the provisions of the Consumer Protection Law, the settlement of disputes regarding violations of these rights can be carried out through providing compensation to patients by business actors, filing lawsuits by patients, and even criminal charges against business actors. The conclusion obtained in this study is that the completeness of filling out the informed consent form in the medical record service at the hospital contains protection of consumer rights in the form of the right to obtain health services in accordance with the standards in legislation and legal rights. As a protection for the rights of these patients, consumer protection legal instruments in Indonesia require business actors to provide compensation to patients. Consumers are also given the authority to file claims and lawsuits. Based on these conclusions, it can be said that this study provides a new formulation regarding the protection of patient rights as consumers regarding the completeness of filling out an informed consent form in medical record services in hospitals.